| Problem | Cause | Action |
| Cannot connect or pair with a Bluetooth device | Bluetooth is not enabled on your device (smartphone, tablet, computer). | Activate Bluetooth on your audio device. |
| A Bluetooth device is already connected to the speaker. | Disconnect the connected Bluetooth audio device before setting the speaker in pairing mode. | |
| The speaker is not in pairing mode. | I. Use the source button to select Bluetooth. II. Push the source button until the Bluetooth LED pulses red. |