If there is low audio or no audio outputting from the Stockwell II speaker, then it is likely that the wrong audio source is selected. Ensure that the device is connected to the Stockwell II speaker. Check that there is no other device connected that is playing.
Alternatively, the volume could be set too low on either the audio source or the speaker. Slightly increase the volume on the audio source or your speaker.
If you cannot troubleshoot your product or believe it to be faulty, please click here to submit a request or contact us via the live chat function in the bottom right corner.