If your Stockwell II cannot connect or pair with a Bluetooth device, there are several likely causes and troubleshooting options you can attempt:
1. Bluetooth is not enabled on your device (smartphone, tablet, computer).
Activate Bluetooth on your device
2. There are already two devices connected to the speaker.
Disconnect one of the connected Bluetooth devices before connecting to the speaker
3. The speaker is not in pairing mode.
Push and hold the Bluetooth button for 2 seconds to make the speaker discoverable by the device.
4. Your device prompts you for a pin code.
In most cases, no pin code (password) is needed. If a pin code is requested, use the pin code 0000 .
If you cannot troubleshoot your product or believe it to be faulty, please click here to submit a request or contact us via the live chat function in the bottom right corner.