If your Stockwell II is performing erratically, the likely cause is interference from another electronic device.
Move the Stockwell II speaker to another spot or turn off and move the interfering electronic device.
If you cannot troubleshoot your product or believe it to be faulty, please click here to submit a request or contact us via the live chat function in the bottom right corner.
NOTE:
A Bluetooth device could cause audio-related or technical faults, depending on use, in the following cases:
- When some part of the body is in contact with the receiving/transmitting system for the Bluetooth device or the Acton II.
- Electrical variations due to obstacles in the form of walls, corners etc…
- Exposure to electrical disruptions from devices within the same frequency band, for example medical equipment, microwave ovens and wireless networks.
This wireless device may cause electrical disruptions during use.