If your Stanmore II Voice speaker cannot connect or pair with a Bluetooth device, there are several likely causes and troubleshooting options you can attempt:
1. Bluetooth is not enabled on your device (Smartphone, Tablet, Computer)
Activate Bluetooth on your device
2. The speaker is not in pairing mode.
Push and hold the Bluetooth button for 3 seconds to make the speaker discoverable by the device.
If you cannot troubleshoot your product or believe it to be faulty, please click here to submit a request or contact us via the live chat function in the bottom right corner.