If your Speaker cannot connect to a Wi-Fi network - there are several troubleshooting options you can attempt:
1. There is no Wi-Fi network available
Connect the speaker via Bluetooth or using a cable
2. Speaker is receiving too little Wi-Fi signal
Move the Speaker closer to the Wi-Fi router
If you cannot troubleshoot your product or believe it to be faulty, please click here to submit a request or contact us via the live chat function in the bottom right corner.