The email order confirmation should arrive shortly after the payment has been accepted. In the chance that the payment goes into manual review, it may take an additional 1 or 2 business days for the payment to be accepted and the email order confirmation to be sent out. Please be sure to check the junk mail folder for an email from firstname.lastname@example.org.
The email with the shipping details will be sent to you after the order has been processed and dispatched with the shipping company.
If you haven't received the email order confirmation, please contact email@example.com (or contact us via live chat in the lower right hand corner of your screen) with your order ID. If you don't have the order ID, please provide the name and email address used in the order.