If the touchscreen is responding slowly or not at all to your touch commands, there are several troubleshooting options to attempt.
If you have a protective cover or optional accessories to the screen, the touchscreen may not function properly.
The touchscreen may also malfunction in humid conditions or when exposed to water. If you are wearing gloves or your hands are not clean, the touch screen may not respond.
If none of the above applies, we advise you to restart your device to clear any temporary software bugs and ensure your device software is updated to the latest version
If you cannot troubleshoot your product or believe it to be faulty, please click here to submit a request or contact us via the live chat function in the bottom right corner.