When you are in areas with poor reception or weak signals, you may lose reception. You may have connectivity problems due to issues with the service provider’s base station. Move to another area and try again.
When using the device while moving, wireless network services may be disabled due to issues with the service provider’s network.
Also ensure you are no blocking the device’s internal antenna.
If you cannot troubleshoot your product or believe it to be faulty, please click here to submit a request or contact us via the live chat function in the bottom right corner.