If your phone does not appear when you connect to a computer, please attempt the following:
- Ensure that the USB Cable you are using is compatible with your device
- Ensure that you have the proper driver installed and updated on your computer
- If you are a Windows XP user, make sure that you have Windows XP Service Pack 3 or higher installed on your computer
If you cannot troubleshoot your product or believe it to be faulty, please click here to submit a request or contact us via the live chat function in the bottom right corner.