If your Stockwell Speaker does not charge or work without the mains adapter, the likely cause is that the internal battery is broken or worn out and needs to be replace.
You can replace the internal battery according to instructions by clicking here to view How to - Stockwell - Replacing the Internal Battery
If you cannot troubleshoot your product or believe it to be faulty, please click here to submit a request or contact us via the live chat function in the bottom right corner.