If your Speaker doesn’t appear to be charging, the likely issue if that the Kilburn is not connected to AC mains power and switched on.
Plug the Power Cord into a working wall socket and plug the connector into the power socket on the back of the loudspeaker and switch the power switch to the ‘ON’ position.
Alternatively, if the speaker is not working without the mains and power cord input, the internal battery may have worn out and needs to be replaced.
If you cannot troubleshoot your product or believe it to be faulty, please click here to submit a request or contact us via the live chat function in the bottom right corner.