If you are experiencing difficulty with sound output with your Woburn, there are several troubleshooting options you can attempt:
1. The 3.5 mm Cord / Input Cable / Signal Cable is not correctly connected to either the active loudspeaker or the music player
Unplug and re-plug the 3.5 mm cord/ input cable/ signal cable into both the active loudspeaker and the music player.
2. The volume level is too low on the active loudspeaker
Turn up the volume on the active loudspeaker
3. The volume level is too low on the music player
Turn up the volume on the music source
If you cannot troubleshoot your product or believe it to be faulty, please click here to submit a request or contact us via the live chat function in the bottom right corner.