If you are experiencing a crackling or clicking distorted sound, they likely cause is the speaker or music source maybe running out of power. You can also turn down the volume on the speaker or on the music player.
Alternatively you may be experiencing interference from other electronic devices. Move the speaker to another spot or turn off surrounding electronic devices.
If you cannot troubleshoot your product or believe it to be faulty, please click here to submit a request or contact us via the live chat function in the bottom right corner.