If you cannot connect to Bluetooth through the pairing process. It is likely the Kilburn is positioned too far away from your Bluetooth device.
Move the speaker closer to the Bluetooth device during the pairing process.
You can also try turning Bluetooth on and off again on your music source and attempt pairing again
If you cannot troubleshoot your product or believe it to be faulty, please click here to submit a request or contact us via the live chat function in the bottom right corner.