If you are experiencing difficulty with connecting or pairing to a bluetooth device there are several troubleshooting options you can attempt:
1. The Bluetooth devices are too far apart
Move the devices closer together so that they are within 10 metres and unobstructed by obstacles such as walls or doors
2. Bluetooth is not enabled on your device
Ensure that Bluetooth is enabled on your sound source device
3. The pairing timed out
When the pairing button is pressed. The Stanmore Bluetooth searches for a device for 3 minutes - it will re-connect if Bluetooth is enabled on both the speaker and sound source.
4. Your sound source device only supports Bluetooth HF (Hands-free) area function
The speaker cannot connect using Bluetooth HF area function. Try instead to connect using the included 3.5mm coil
If you cannot troubleshoot your product or believe it to be faulty, please click here to submit a request or contact us via the live chat function in the bottom right corner.
A Bluetooth device could cause sound-related or technical faults, depending on use, in the following cases:
- When some part of the body is in contact with the receiving/transmitting system for at the Bluetooth device or the Stanmore Bluetooth
- Electrical variations due to obstacles in the form of walls, corners, etc…
- Exposure to electrical disruptions from devices within the same frequency band, for example Medical equipment, microwave ovens and wireless networks
This wireless device may cause electrical disruptions during use.