If you are having issues with the mic and remote not functioning correctly, there are a few troubleshooting tips we advise you try to resolve the issue:
1. Check that there is no dirt or debris in the socket of your device. This may prevent a clear connection between the headphones and the device and cause issues with the remote functionality.
2. Ensure that you have a solid connection between the socket of your sound source and the headphone jack on the headphones.
3. Test your headphones in another device if possible, to determine the issue is with your headphones themselves or between the headphones and your sound source.
If you cannot troubleshoot your product or believe it to be faulty, please click here to submit a request or contact us via the live chat function in the bottom right corner.